A minimum of 2 scheduled hours with 2 therapists is required for each session/event at the time of booking.
A session can accommodate only one massage type, that being either all seated massages or all foot massages.
We also recommend that each session accommodate only one schedule option, that being either all 30 minute sessions, 20 minute sessions or 15 minute sessions. However, if allowed, your employees may book two consecutive time slots for additional massage time.
Bookings will be quoted and invoiced up to the nearest 30 minutes.
Punctuality
Therapists will make every effort to massage the numbers of staff quoted in the required time period and where possible, any additional people on the day. However Massage At Work cannot be held responsible for fewer massages completed due to the recipients not being ready.
We will make all effort to be punctual both with our start and finish times of the booked appointments. We request the same of our clients. We understand the workings of the modern corporate office and that not all appointments run precisely to time. If individuals are unavailable to be massaged within the booked time, our therapists will seek direction from the key contact and/or offer their massage to other members of staff
Time Extensions
Where the need/desire arises for therapists to continue beyond the booked time and the therapists are available to do so, they will do so provided authorization has been granted. The minimum time extension is 30 minutes.
Payment
Confirmed reservations for all Massage At Work sessions require a 50% non-refundable deposit secured with cheque or cash at the time of booking. Remaining balance is due upon completion of session.
Bookings are only confirmed on receipt of payment of deposit. Booking forms must be signed by an authorized person and company stamped. Fax or email confirmations are acceptable with prior payment.
Where authorized time extensions have been worked, Massage At Work will resend an amended invoice to account for the extra time. If payment has already been processed we will issue an additional invoice for the extra time worked.
Cheques are to be made payable to The At Work Group Pte Ltd.
Cancellation
We require 72 hours notice of cancellation; otherwise a 50% cancellation fee will be charged. All due effort will be made to accommodate a change of date request which will incur no charge provided the 72 hours notice is given. A change of date will be treated as a new booking and is subject to standard notice requirements.
Postponement
Postponement of sessions must be made at least 72 hours prior to event.
Postponement of sessions must be made to Massage At Work in writing by the person who made the booking.
Massage At Work reserves the right to terminate this contract by giving ample written notice. A full refund of any unused sessions will be issued to you.
Disclaimer
Massage At Work takes no responsibility for any damage of property or lost of items during or after the session. All guests who wish to experience a massage should be in good health and have no contraindications. Massage At Work takes no responsibility for any injuries.
